AKOMTechnologies

In today’s evolving business landscape, seamless and efficient communication systems are essential for operational success.The traditional office phone systems are no longer sufficient to meet modern communication demands. Businesses now need reliable and scalable solutions that improve internal coordination and customer interaction. This is where an IP PBX phone system comes in. AKOM Technologies , a leader in communication solutions, offers advanced IP PBX systems tailored for businesses that aim to upgrade their infrastructure and enhance productivity. What is an IP PBX Phone System? An IP PBX (Internet Protocol Private Branch Exchange) is a telephony system that allows businesses to manage internal and external calls over a data network. Unlike traditional systems, an IP PBX system utilizes the internet for voice communication, offering superior efficiency and advanced features. With the IP phone PBX solutions provided by AKOM Technologies , businesses get access to unifie...

In current call centers, how often is there a background distraction or blaring noise causing you to miss what is being said on the call? Are your agents wearing call center headphones with a mic designed to ensure customer calls are all perfect? Whether you have a small support group or you are leading a large enterprise team, understanding the different headsets to ensure you are providing the best performance and customer outcomes is key. Also, since so many people are working remotely or in hybrid-type settings, a big part of the problem is finding a great headset that is affordable but also high performing noise-cancelling capabilities. What's an Ideal Headset for Call Centers Call centers have a variety of headset options, but not every headset is built for call center environments. However, the ideal call center headsets are designed and built for the specific purposes required when doing continuous calling. They would feature better mic clarity, comfort for when wearing he...

Today’s digital phone systems are significantly better than the old legacy analog phones. Technology channels that voice data travels through on networks form the basis of this project. GSM, VoLTE and SIP channels are among the essential tools that make smooth, real-time communication happen worldwide. To comprehend how each works is to better understand the infrastructure behind support for contemporary voice services. GSM Channels: The Mobile Voice Infrastructure GSM (Global System for Mobile Communication) changed the way mobile telephony was adopted in the 1990s. GSM channels are popular even today, particularly in 2G and lower 3G networks. TDMA, part of GSM, time-divides the radio spectrum into slots so various calls can share one frequency channel in a compact manner. While on a GSM call, voice traffic is carried using one single communication line reserved for the two parties. The network is efficient and ensures good voice but lacks data-handling abilities like advanced techno...